Claims Manager

2 weeks ago


East Liverpool, Ohio, United Kingdom Roberts Webb Recruitment Full time
Commercial Claims Manager

We are seeking a highly skilled Commercial Claims Manager to join our team at Roberts Webb Recruitment. This is a fantastic opportunity for a seasoned professional to lead and motivate a team of claims managers, driving business growth and excellence in customer service.

Key Responsibilities:
  • Lead and motivate a team of claims managers to achieve business objectives and deliver exceptional customer service.
  • Develop and implement a customer service strategy to enhance delivery of claims services and meet business goals.
  • Collaborate with clients to understand their needs and preferences, ensuring that our claims services meet their expectations.
  • Ensure compliance with regulatory requirements and industry standards, maintaining a safe and secure environment for customers and the business.
  • Conduct data analysis and trend prediction to identify areas for improvement and make recommendations to enhance performance.
  • Oversee the completion of monthly audits, providing feedback and training to team members as needed.
Requirements:
  • Strong commercial acumen and experience in motor claims at a senior level.
  • Insurance claims trend analysis and engagement with insurer partners.
  • Thorough knowledge of end-to-end motor claims processes and ability to lead and motivate a team.
  • Supervisory/management experience in claims environment and preferred working knowledge of claims IT systems.
  • Sound reasoning and ability to identify issues involved in any problems arising.

Roberts Webb Recruitment is acting as a Recruitment Agency in relation to this role. Any offers are subject to a DBS check and successful references.


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