Customer Service Coordinator

3 weeks ago


Farnborough, Hampshire, United Kingdom Sheridan Maine Full time
Customer Service Administrator Opportunity

Sheridan Maine is seeking a skilled Customer Service Administrator to join their team in North Hampshire. This role involves providing exceptional customer communication, multitasking various duties, and maintaining accurate records.

Key Responsibilities:
  • Liaise with customers via phone and email to resolve queries and provide resolutions.
  • Verify documentation, credit searches, and risk reports to ensure compliance with the Credit Application process.
  • Manage customer accounts, maintain records, and perform password management using in-house systems.
  • Prepare and draft contractual documentation, legal agreements, and customer communications from templates.
Requirements:
  • Excellent verbal and written communication skills, with a strong attention to detail.
  • Strong technical skills in Excel, Word, and Outlook.
  • Proactive individual with a motivation to deliver high levels of customer service.
  • Ability to work effectively in a team and maintain strong relationships with stakeholders.

Due to the location of the business, own transport is preferred. Benefits include free parking, excellent onsite facilities, and working from home days. The successful candidate must be eligible to work in the UK full-time without restriction.



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