First Line Manager

1 month ago


Thetford, Norfolk, United Kingdom Currys Full time
Role Overview:

First Line Manager
A key position in our Customer Services Centres, responsible for overseeing the running of the site, staffing, and resources.

As a First Line Manager, you will be coaching and motivating your team to deliver exceptional customer service, ensuring every step of the distribution operation is first-class.

Key Responsibilities:

Key Responsibilities:
● Oversee the day-to-day operations of the site, ensuring smooth delivery of customer services.
● Motivate and develop a team of delivery drivers, warehouse teams, and support colleagues to achieve targets and deliver exceptional service.
● Provide regular and consistent performance feedback to drive performance improvement.
● Influence operational decisions to drive business success.

You will be responsible for mentoring and developing your team, providing guidance and support to help them grow and succeed in their roles.

Requirements:

Requirements:
● Proven experience in people management, with a track record of contributing to operational success.
● Strong leadership and communication skills, with the ability to motivate and develop a team.
● Ability to work collaboratively with colleagues and stakeholders to drive business success.

We offer a range of benefits, including performance-related bonuses, product discounts, and a range of wellbeing initiatives to support your physical and mental health.

Why Join Us:

At Currys, we're committed to making a positive impact on people and the planet. We're a company that values diversity and inclusion, and we're committed to creating a workplace where everyone feels valued and respected.

We're looking for talented individuals who share our values and are passionate about delivering exceptional customer service. If you're a motivated and ambitious leader who is looking for a new challenge, we'd love to hear from you.


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