Administrative Assistant
3 weeks ago
About the Role
M Group Services is seeking an experienced Administrator to join our team in Bodelwyddan. As an Administrator, you will be responsible for allocating work to teams based on customer contacts, using standard operating procedures and taking into consideration KPIs.
Your main duties will include:
- Allocating reactive work received, taking into consideration distances, productivity, and customer needs
- Dealing with customer enquiries and complaints in a positive and helpful manner
- Supporting the management team
- Encouraging and promoting proactive customer contacts to deliver excellent customer service
- Acting as a focal point for issue resolution
- Ensuring all defined processes are adhered to
- Supporting the Team in making a contribution to the Planning Department's performance against the contractual KPIs
Requirements:
- Excellent organizational skills
- Good people skills and effective communication skills
- Proficient in the use of IT
- Innovative and able to regularly bring new processes and ideas
What's in it for you?
- 20 days' annual leave plus 8 days' bank holiday
- Access to our Employee Assistance Programme
- Life Assurance
- Enhanced Maternity and Paternity policy
- Opportunities to progress in a successful multifaceted company
- Access to My Rewards which provides fantastic reductions on 1000's of purchases including Mobile Phone, Utility bill & top retail brand discounts.
About Us
M Group Services delivers a range of essential infrastructure services within the water, energy, transport and telecommunications sectors in the UK & Ireland. We have built and maintained relationships with our clients over a number of years and have a strong culture that continuously focuses on safety, operational delivery, efficiency and customer service.
We are committed to profitable growth both organically and through acquisitions. M Group Services, a trusted employer to over 10,000 skilled specialists working from 240 locations, operates a divisional structure aligned with its end markets.
We recognise and value the benefits from our workforce diversity. We work hard to build and maintain inclusive environments and develop a culture where our people feel included and valued.
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