Customer Service Representative

2 months ago


Exeter, Devon, United Kingdom Alliance Automotive Group Full time

About Us

Alliance Automotive Group is a leading provider of automotive products and services. We are committed to delivering exceptional customer experiences and building strong relationships with our customers.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our customer service team, you will be responsible for providing excellent customer service, resolving customer queries, and ensuring that our customers receive the best possible experience.

Key Responsibilities

  • Provide exceptional customer service to our customers, responding to their queries and resolving any issues in a timely and professional manner.
  • Work closely with our sales and operations teams to ensure that customer needs are met and exceeded.
  • Develop and maintain a thorough understanding of our products and services, ensuring that customers receive accurate and up-to-date information.
  • Collaborate with colleagues to achieve team goals and objectives, promoting a positive and supportive team culture.
  • Contribute to the development and implementation of customer service strategies and initiatives, ensuring that our customers receive the best possible experience.

Requirements

  • Experience in a customer-facing role, preferably in the automotive industry.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Proven problem-solving skills, with the ability to think critically and resolve complex customer queries.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • Strong attention to detail, with a focus on delivering high-quality results.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for career development and progression.
  • A dynamic and supportive team environment.
  • Access to ongoing training and development opportunities.
  • A recognition and reward scheme, celebrating individual and team achievements.


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