Service Design Lead

2 weeks ago

Swindon, Swindon, United Kingdom https:jobs-redefined.cositemap Full time
Senior Service Designer

Swindon, Newport, or Billingham - hybrid working options

Fixed Term Contract - 2 Years

We are seeking an experienced Service Designer to join our Matrix Service implementation team to lead the development of end-to-end service design. This is an exciting opportunity to work with a wide range of stakeholders, consultants, and technical specialists to implement user-centred shared services for HR, Finance, Payroll & Procurement, enabled by new cloud-based technology.

Key Responsibilities:
  • Develop detailed plans from the Service Catalogue & Service Management Taxonomy
  • Provide direct assistance & advice to the DDL for Service Implementation on the mobilisation of Service Design, Content Design, User Research & Business Architect capability, building a multi-disciplinary team empowered to solve end-to-end business problems.
  • Work alongside the Target Operating Model Partner to support development of the Target Operating Model for future Matrix Services, ensuring an end-to-end mindset is applied and a user-centred approach is taken.
  • Build relationships with the product management team to join the dots across technology and service, and embed a positive team culture and ways of working ready for detailed design with the systems integrator
  • Drive engagement through simple and intuitive products, bringing design to life to support approval of design decisions as per the Matrix Governance Structure;
  • Make recommendations based on risk, complexity, and constraints
  • Translate decisions into products to help teams to visualise outcomes, prioritise work, and adhere to agreed minimum viable product, priorities, and scope.
  • Understand how systems will enable multiple services in the simplest way
  • Take a strategic approach to service design to ensure it meets the service vision and aligns to the TOM, applying strategic thinking to provide the best service for the end-user
Requirements:
  • Shared Service, HR, or Finance Service experience desirable
What We Offer:
  • A generous annual leave allowance
  • Flexible working and family-friendly policies
  • Excellent defined benefit pension scheme
  • Cycle to work scheme
  • Season ticket loans
  • Childcare scheme and on-site nursery (at our Swindon office)
Inclusion, Accessibility, and Adjustments:

As an inclusive and Disability Confident employer, we welcome applications from a diverse range of communities.

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