Diesel Product Field Service Coordinator

4 days ago


Glasgow, United Kingdom TXM Recruit Full time

About the Opportunity

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This Central Belt Engineering Support Expert role offers a competitive salary and a range of benefits, including van and fuel paid, accommodation if required to stay away on jobs, and an additional paid on-call element.

We are looking for a highly skilled individual to provide installation and servicing support for products, including test, analysis, presentation techniques, and other necessary skills to achieve product introduction, commissioning, and in-service support throughout the equipment's life.

Job Description

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  • Organise and supervise the day-to-day provision of installation and servicing/warranty support for products.
  • Ensure that PSEs, Technicians or contractors are implementing appropriate modification programmes on Company products.
  • Working with the Project Management team on site or at depots to deliver projects within the budget and on time.
  • Identify & review revenue opportunities and report to the Field Service Operations Manager and Lead Project Manager.
  • Deal with complaints made by customers, stepping in and supporting as necessary.
  • Provide technical support for OE Contracts and aftermarket sections, as part of the Intelligent Asset Management Team.

Requirements

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  • Mechanical and/or Electrical Experience/Qualifications.
  • Experience or exposure to a supervisory position is essential.
  • Some Electrical Experience (Desirable).
  • Rolling Stock Experience (Desirable).
  • Diesel product Experience (Engines etc)
  • Aptitude for good Fault finding skills.
  • Ability to compile technical Reports.
  • Valid Drivers Licence.

Work Environment

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This role will involve working across Scotland, with travel mainly to Glasgow, Edinburgh, and Inverness. The successful candidate will need to have a valid drivers' licence and be willing to stay away from home on occasion.



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