Customer Service Representative

3 weeks ago


Worcester, Worcestershire, United Kingdom Chartwells - Universities Full time

We're seeking a Customer Service Assistant to deliver exceptional customer service within a university campus for our Universities sector on a permanent casual basis.

As a Customer Service Assistant, you will contribute to a passionate and friendly team working in a fast-paced environment. You'll be given every opportunity to progress within a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

We offer a comprehensive benefits package which includes:

  • Exclusive travel discounts with various travel companies
  • Save money on your food shop with discounts on major supermarkets
  • Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
  • Up to 44% off cinema tickets to enjoy your favourite blockbuster
  • Regular emails filled with the best discounts and savings available
  • Receive cash rewards every time you spend and use them on a wide range of brands
  • Un-wind with us with free wellness, mindfulness and exercise classes
  • You can share all discounts and offers with your friends and families
  • Contributory pension scheme
  • Grow your career with our Career Pathways and MyLearning programmes

Key responsibilities will include:

  • Serving customers, ensuring they receive an easy and seamless personalised experience
  • Being knowledgeable about the food service and helping customers with natural service
  • Representing Universities and maintaining a positive brand image
  • Handling cash and operating the cash register
  • Complying with Food Handling and Hygiene standards
  • Complying with Health and Safety regulations

Our ideal Customer Service Assistant will:

  • Have a passion for delivering outstanding service, greeting customers with a smile and serving them with pride
  • Take initiative and make decisions that are right for our customers
  • Be an excellent team player with great communication skills
  • Have a desire to succeed in your role
  • Possess the ability to work under pressure
  • Demonstrate Exceptional timekeeping and reliability
  • Have a safety-first mind set

Part of Compass Group UK&I, Chartwells is the leading provider of catering and support services to the education sector. For over a quarter of a century Chartwells has been focusing on helping those in education to build strong bodies, sharp minds and lead long healthy lives. Every week, Chartwells serves millions of nutritious and delicious meals to pupils and students in primary and secondary schools, academies, independent schools, colleges and universities across the UK.

Chartwells wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone's talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength



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