Senior Claims Coordinator
1 month ago
Job Title: Senior Claims Co-ordinator
Job Summary:
We are seeking a highly organized and detail-oriented Senior Claims Co-ordinator to join our team at Davies Group. As a key member of our claims team, you will be responsible for providing exceptional customer service and supporting our Loss Adjusters and Team Leaders in their day-to-day roles.
Key Responsibilities:
- Deliver excellent customer service to our customers and clients
- Support the Loss Adjuster to manage the customer experience throughout the claim, and deliver a high level of customer satisfaction
- Undertake daily tasks within agreed SLA's
- Chase suppliers both internal and external to ensure a smooth and efficient claim journey
- Demonstrate the ability to make decisions whilst taking into account the customer's circumstances and client philosophies
- Ensure the correct procedures are adhered to when dealing and resolving all informal and formal complaints in accordance with our Company standards
- Understand the Data Protection procedures
- Understand company systems and procedures
- Demonstrate flexibility depending on customer demands
- Recognise where there are inconsistencies during the claims process and escalate to Line Manager
- Take Escalation Calls
- Manage Special Inbox
Requirements:
- Excellent communication and organisational skills
- Computer literacy together with the ability to organise your own workload is essential
- Accuracy, attention to detail and an investigative approach
- Ability to work within agreed timescales and deadlines and be flexible alongside customer and/or client demand
- Ability to work actively as part of a team and contribute towards delivering team performance
- Ability to actively listen when interacting with customers using clear effective communication and adapt style to meet the customer needs
- Ability to be proactive in identifying problems and escalate to Team Leader
- Flexible and committed to a career
- Ability to work in a fast-paced and changing environment with the ability to embrace change positively
- Flexibility around extended hours at busy periods
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