Advanced Technology Engineer
2 days ago
Job Overview:
We are looking for an IT Support Engineer to join our team and contribute to delivering exceptional technical support to our clients. This is a fantastic opportunity to develop your skills and experience in a fast-paced and dynamic environment.
Key Responsibilities:
- Deliver advanced technical support by resolving complex IT issues escalated from the 1st line team.
- Work closely with the IT team to assist in IT-related projects such as system upgrades, migrations, and the implementation of new tools or technologies.
- Provide high-quality support to end-users, including remote and onsite assistance for hardware, software, and network-related concerns.
- Contribute to the development and implementation of new processes and procedures to improve IT services.
Requirements:
- Proven experience in providing advanced technical support and resolving complex IT issues.
- Expertise in diagnosing and resolving issues with Windows operating systems, Active Directory, Office 365, and network troubleshooting (LAN/WAN).
- Familiarity with data centre operations, including environmental monitoring, power management, and safety protocols.
- Excellent communication and problem-solving skills.
What We Offer:
- A competitive salary of up to £40,000 (DOE) and a benefits package that includes free on-site parking, 25 days of annual leave, cycle to work scheme, and life insurance cover.
- The opportunity to work with cutting-edge infrastructure technologies in a supportive and inclusive work environment.
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