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Concierge Service Representative

2 months ago

Surbiton, Greater London, United Kingdom EMCOR UK Full time

About the Role:

This is a multi-skilled, multi-task service activity requiring well-presented and well-organised individuals to deliver a variety of services across the contract. The essence of this role is to make customers' lives easier.

Key Responsibilities:

  • Attend to emergency/urgent works when contacted and informed by the Customer Contact Centre (Help Desk); working as a team to resolve when appropriate
  • Report on the overall activities on a daily basis to the Soft Services Manager
  • Report and log with the Customer Contact Centre team any out of line event, safety concern, system or breakdown which cannot be resolved
  • Methodically follow up assigned work orders, update and close upon completion of job and provide detailed feedback to the Customer Contact Centre
  • Arrange for daily site inspections to ensure standard of work and schedule adherence
  • Ensure that the Client or end user endorses, by way of signature on the work order form, approval of the job undertaken
  • Coordinate with other teams to ensure the satisfactory completion of all work requests and tasks of multi-trades
  • Source, develop and maintain relationship with retrospective customers and clients
  • Ensure that clients are subjected to minimum disruptions whilst work is carried out
  • Sorting, delivery and collection of post across site as required
  • Provide laundry collection service including pick up and drop off
  • Provide secure waste shredding service
  • Reconfiguring meeting and conference room furniture and equipment as may be required (dedicated buildings only)
  • To carry out PPM and reactive cleaning tasks as instructed
  • Carry out Go Look See's and Process Confirmations as requested and/or scheduled

About You:

  • Computer literate – able to use PDA's
  • Good written and verbal communication skills
  • Excellent customer service skills
  • Smart and presentable
  • Lively and outgoing
  • Energetic with the desire to succeed
  • Ability to work using own initiative
  • Innovative
  • Good listening skills
  • Experience of working in a Total Facilities Management (TFM) environment would be an advantage
  • UK Driving Licence is essential for this role

About EMCOR UK:

At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to create a better world at work. Using our unique insight platform, One Data World, we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers' evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.