Freight Forwarding Coordinator

12 hours ago


Aberdeen, Aberdeen City, United Kingdom TEXO Recruitment Full time

Job Title: Freight Forwarding Coordinator

Location: Aberdeen

We are seeking an experienced Freight Forwarding Coordinator to join our team at TEXO Recruitment. This is a full-time, permanent role that offers the opportunity to work with a variety of clients and freight forwarders.

Job Description:

The successful candidate will be responsible for coordinating shipments from start to finish, ensuring exceptional customer service and contributing to the team's overall success. This will involve assisting with onboarding new clients, managing existing ones, building and maintaining strong relationships with core clients, and attending regular client meetings.

Key Responsibilities:

  • Assist with onboarding new clients and manage existing ones to ensure smooth transitions and satisfaction with services
  • Build and maintain strong relationships with core clients and work closely with the Sales team to achieve set goals
  • Attend regular client meetings and provide ongoing support to the Export Team
  • Book shipments with airlines, shipping lines, and road transport companies
  • Ensure accurate entry of consignment and client details into the system
  • Process all relevant shipping documentation, including MAWB, HAWB, Bill of Lading, CMR, and Standard Shipping Note
  • Process customs declarations through ASM Sequoia software, adhering to HMRC regulations and destination-specific documentation requirements
  • Meet monthly KPIs and complete billing requirements in a timely manner
  • Participate in weekly team meetings to discuss workload, issues, and opportunities
  • Address day-to-day client and vendor issues, including NCRs, and feed back operational challenges to management
  • Ensure adherence to the Compliance Programme and Dangerous Goods procedures, working closely with the Export Manager and Regional Compliance Manager

Salary: £35,000 - £45,000 per annum, depending on experience

Benefits:

  • 33 days of annual leave
  • 2x Death in Service (DIS) benefit
  • Simply Health cash plan
  • Discounts with Aberdein Considine

Candidate Requirements:

  • Minimum 3 years' experience in export freight forwarding
  • Strong organisational skills with the ability to prioritise tasks in a fast-paced environment
  • High level of accuracy in checking and processing information
  • Familiarity with Lloyds Loading List, OAG Flight Guide, and Croner's Export Guide
  • Experience in handling Dangerous Goods


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