Nights Team Liaison
2 weeks ago
We are seeking a reliable and responsible Night Team Member to ensure the smooth running of the hotel during the night shift. The Night Team Member will be responsible for managing guest requests, ensuring security and safety procedures are adhered to, and providing general support to the hotel staff.
Key Responsibilities:
- Manage guest requests and ensure they are handled promptly and professionally.
- Maintain security and safety procedures during the night shift.
- Perform regular security checks throughout the hotel.
- Provide general support to the hotel staff during the night shift.
- Assist with any maintenance or housekeeping tasks that may arise.
- Set up meeting rooms and other areas as required.
- Serve food and beverages to guests as required.
- Check guests in and out of the hotel as required.
- Handle any emergency situations that may arise.
- Prepare reports for senior management as required.
Benefits:
- Enjoy enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
- Take advantage of shopping discounts, including groceries, fashion, travel, utilities, days out, and holidays.
- Get access to eye care and free legal and money advice.
- Take part in counseling sessions and enjoy hospital and death benefit plans.
- Join our cycle to work scheme and enjoy wellbeing tips and support, fitness videos, recipe ideas, and advice on keeping active and healthy living.
- Access 24/7 advice and support line and team reward and recognition.
- Take advantage of free meals on duty and free parking.
Ideal Candidate:
- Have previous experience working in a hotel or similar environment, preferably in a night team member role.
- Exhibit excellent customer service skills and a friendly, professional demeanor.
- Display strong communication and interpersonal skills.
- Have a good understanding of safety and security procedures.
- Be able to remain calm and composed in high-pressure situations.
- Be flexible and adaptable, with the ability to work evenings and weekends if required.
- Exhibit good organizational skills and attention to detail.
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