Administrative Support Specialist

24 hours ago


Gosport, Hampshire, United Kingdom NHS Full time
About the Role

The NHS is looking for a highly skilled Administrative Support Specialist to join their team in Portsmouth. As a key member of the Sexual Health and HIV Service, you will be the first point of contact for patients, providing exceptional customer service and ensuring a smooth experience.

As an Administrative Support Specialist, you will be responsible for managing emails, phone calls, and written correspondence, prioritizing urgency and importance. You will also record data accurately, maintaining confidentiality and adhering to GDPR and Information Governance policies.

You will liaise with patients, colleagues, and healthcare professionals in a professional and friendly manner, promoting the Friends and Family Test patient survey and processing completed forms promptly. Additionally, you will prepare health promotion packs for distribution.

This is a full-time permanent position, offering a competitive salary of £23,615 per annum (pro-rata for part-time hours). The ideal candidate will have excellent organizational, communication, and interpersonal skills, with a proven ability to work in a fast-paced environment.

Key Responsibilities:

  • To provide exceptional customer service as the first point of contact for patients
  • To manage emails, phone calls, and written correspondence effectively
  • To record data accurately and maintain confidentiality
  • To liaise with patients, colleagues, and healthcare professionals professionally
  • To promote the Friends and Family Test patient survey and process completed forms promptly
  • To prepare health promotion packs for distribution


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