Senior Fire and Security Operations Manager

3 weeks ago

Chester, Cheshire, United Kingdom V7 Recruitment Full time

V7 Recruitment is seeking a highly skilled Senior Fire and Security Operations Manager to lead a team of field-based Fire & Security Engineers in the North Wales/Cheshire region.

Job Description

As the Senior Fire and Security Operations Manager, you will be responsible for managing and motivating a team of engineers to ensure that all customers are serviced on time and to the highest standards.

Key Responsibilities:

  • Develop strong relationships with customers, focusing on customer service, retention, and growth
  • Manage, motivate, and support field engineers directly
  • Distribute and allocate work, ensuring completion within agreed timescales
  • Monitor and report weekly on key deliverables and KPIs in line with NSI and BAFE accreditations and business targets
  • Resolve all customer queries promptly, ensuring delivery of the highest standards of service
  • Monitor materials and equipment, ensuring stock levels are correct
  • Manage fleet, ensuring adherence to standards and maintenance schedule
  • Liaise with suppliers to ensure best price practice and stock availability

Person Specification:

  • Proven experience of hands-on direct management of a team of engineers or similar on a day-to-day basis - ideally gained within the fire protection or security industry
  • Highly driven and motivated, with the ability to multitask daily
  • Attention to detail is a key part of this role
  • People management and motivation of lone working engineers
  • Strong commercial acumen
  • Clear, effective, and influential communication skills at all levels
  • Must be IT literate with knowledge of Microsoft and experience of using CRM systems
  • Must have a Full UK driving licence

Benefits:

  • Salary up to £50,000 - depending on experience
  • 25 days annual leave plus Bank Holidays
  • Additional day off for your birthday
  • Continuous ongoing training opportunities
  • Private medical insurance
  • Opportunities to progress within the organisation
  • Company pension
  • Laptop, mobile phone, and uniform
  • Regular team building days/nights out
  • Quarterly recognition awards for outstanding performance
  • Christmas Bonus

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