Fibre Network Engineer

4 weeks ago


Milton Keynes, Milton Keynes, United Kingdom CityFibre Full time
About the Role

As a Customer Field Engineer at CityFibre, you will play a crucial role in delivering exceptional customer experiences by installing and maintaining our full-fibre network. With a strong focus on customer satisfaction, you will work closely with our customers to resolve any issues and ensure a seamless service.

Key Responsibilities
  1. Complete fibre installations and connections for residential and business customers, ensuring a high level of quality and attention to detail.
  2. Assist with 'on the day' issues that may impact successful installation completion, providing timely and effective solutions.
  3. Resolve service incidents and escalations in a professional and timely manner, ensuring customer satisfaction.
  4. Participate in an on-call rota to provide emergency response for network or customer issues, demonstrating a commitment to exceptional customer service.
Requirements

To succeed in this role, you will need:

  • Extensive experience in fibre installation and maintenance, with a strong understanding of fibre technology.
  • A valid UK driving license with no more than 6 penalty points.
  • Relevant qualifications, including NRSWA O1, Openreach PIA S007 Sub-Duct and Cable Installation, and SA001 Overhead Safety and SA002 Underground Safety or SA006 Safe Working in Civils.
What We Offer

As a valued member of our team, you will enjoy:

  • A competitive salary of £29,000 - £36,000, depending on experience.
  • 25 days' holiday, a day off on your birthday, and a day off to support a charity or organisation of your choice.
  • A performance-related bonus scheme and private healthcare.
About CityFibre

CityFibre is a leading provider of wholesale connectivity to multiple business and consumer service providers, local authorities, and mobile operators. Our goal is to unlock the digital potential of Britain by creating a broadband network that works seamlessly for everyone, every day.



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