Resident Support Services Lead

5 days ago


London, Greater London, United Kingdom Gateway Housing Association Full time
Career Opportunities at Gateway Housing Association

We are seeking a motivated and compassionate Scheme Coordinator to join our team. As a forward-thinking employer, we prioritize employee development and offer opportunities for growth and progression.

In this role, you will be responsible for coordinating resident support services and ensuring the smooth operation of assigned housing schemes. Key duties include:

  • Needs assessment and tenancy sign-up for residents
  • Assistance with claiming housing benefits, other welfare benefits, budgeting, and debt management support services
  • Effective compliance in all matters of tenancy lettings and management
  • Multidisciplinary care coordination with external care providers
  • Safeguarding of residents and adherence to GHA policy and procedures
  • Health and safety protocols to ensure the well-being and security of residents
  • Social engagement of residents through scheme-based decisions reflecting resident involvement and voice
  • Complaint resolution
  • Accurate documentation and compliance with data protection protocols

Salary: £28,000-£32,000 per annum. Additional benefits include:

  • Annual leave starting at 28 days plus Bank Holidays
  • Subsidized health and wellbeing membership
  • SIMPLE HEALTH - help towards the costs of dentist, optician, and private medical appointments
  • Employee Assistance Programme - including free legal, financial, and counselling advice
  • Pension - up to 10% employer contribution

Please submit your application if you are a motivated and empathetic individual passionate about supporting vulnerable adults.



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