Programme Delivery Manager

3 days ago

London, Greater London, United Kingdom ENGINEERINGUK Full time
Key Responsibilities
  • Lead on client transformation initiatives, working with the business to define clear and compelling goals, business outcomes, and plans to execute delivery.
  • Provide leadership for your initiatives, including responsibility when applicable for ongoing development of M&G client-facing systems and data, simplifying the service model, improvement of processes aligned to a wider vision of the experience value chain (marketing, sales and distribution, client service, client reporting).
  • Create Project and Programme structures that support business and technology teams to deliver effectively.
  • Lead and mentor project teams, ensuring best practices are embedded within the portfolio.
  • Accelerate feasibility, design, and delivery in support of business outcomes, to support improvement of the overall control environment and ensure great client outcomes.
  • Have ownership and accountability to deliver complex initiatives on behalf of the Sales, Servicing, and Marketing Teams.
Key Knowledge, Skills & Experience
  • Expert knowledge of distribution and client servicing systems, data, processes, and emerging trends.
  • Experience in project portfolio management, including programme delivery within asset management.
  • Experience of project management methodologies and Agile methods, preferred alongside client and ABOR data and client analytics.
  • Knowledge of Salesforce, Adobe Experience Manager, and Client Reporting solutions.
Personal Attributes
  • An open, collaborative, and adaptive leadership style capable of building strong partnerships across the organisation and with external 3rd parties.
  • A highly analytical thinker that makes objective decisions based on data but is equally comfortable leveraging professional experience and instinct in the absence of good or complete data.
  • A driven individual with a relentless focus on delivering business outcomes by setting the bar high and building a high-performance one-team culture.
  • A thoughtful but confident team player able to inspire confidence in senior stakeholders regarding judgment and measured risk-taking.

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