Brand Ambassador
2 days ago
Moss is a leading menswear brand with a rich history spanning over 170 years. Our vision is to be admired for our craft, experience, and sustainability. We strive to be desired by our customers and loved by our people.
Role OverviewWe are seeking an exceptional Brand Ambassador to join our team. As a true ambassador of the Moss brand, you will interact easily with a broad range of customers and provide engaging styling options to exceed their expectations.
Key Responsibilities- Deliver an exceptional customer experience by following the Moss Essential Steps of Service, putting the customer at the forefront, actively greeting, listening, and confidently offering individual bespoke advice.
- Strive for high productivity, seizing each opportunity to maximise sales and services goals, elevating every interaction, contributing significantly to our business KPIs.
- Develop strong product knowledge for all our services: Hire, Custom Made, Retail, Alterations, Ship from Store, and proactively use this towards tailoring the customer experience.
- Aware of external opportunities that could improve store performance and provide the best customer experience improving service based on feedback from Feefo and Mystery Shops.
- Assist store management with stockroom and back area housekeeping, including receiving deliveries, stock handling, adhering to all stock & cash control procedures to minimise cash loss and stock loss.
- FOLLOW THE APPOINTMENT PROCESS BY UTILISING THE APPOINTED PLATFORM, ENSURING THAT ALL CUSTOMERS ARE CONTACTED PRIOR TO THEIR VISIT AND STATUS INFORMATION IS RECORDED ACCURATELY.
- Basic Product Knowledge involves understanding the features, benefits, and products available in the store.
- POS Systems encompasses familiarity with cash tills, credit card processing, and inventory management systems.
- Reflects the aesthetic of Moss through personal style and presentation.
- Embraces continuous self-improvement, resilience, and efficient time management as core personal attributes, driven by passion for the brand.
- Has outstanding communication abilities, to inspire, guide, and foster meaningful relationships, with colleagues & customers, effectively elevating the brand's presence.
- Consistently embodies Moss's core values and behavioural competencies in daily responsibilities and interactions.
- Employee Discount: 70% discount across all our stores.
- Team Reward Pay Scheme: Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
- Refer a Friend: We recognise and reward successful referrals for Managers with a £500 bonus.
- Season Ticket Loan: Financial support for commuting.
- Cycle to Work Scheme: Encouraging eco-friendly travel.
- Discounted Gym Membership with PureGym: Promoting physical health and fitness.
- Life Insurance: Providing peace of mind for colleagues.
- Ongoing Development: Tailored to suit your career ambitions from day one.
- Access to Moss Learning: An online learning platform for skill enhancement.
- Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
- New Baby Gift: Celebrating important personal milestones of colleagues.
The estimated annual salary for this role is between £25,000 - £35,000, depending on experience.
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