Customer Service Ambassador

3 weeks ago


Towcester, Northamptonshire, United Kingdom Wilson Recruitment Ltd Full time £12 - £14

We are seeking an experienced waiter/waitress to join our dynamic front-of-house team at a prestigious 3AA Rosette restaurant in Northamptonshire. This role offers the opportunity to be part of a team delivering an unparalleled dining experience.



Key Responsibilities:

  • Customer Service Excellence: Provide exceptional and professional customer service to ensure every guest enjoys a memorable dining experience.
  • Team Collaboration: Assist the Restaurant Manager and colleagues in ensuring smooth operations during service, with a focus on delivering a high level of personal attention to each guest.
  • Product Knowledge: Gain in-depth knowledge of the menu, wine, and beverages to confidently answer guest inquiries and make informed recommendations.
  • Up-selling: Use your knowledge of the menu and guest preferences to suggest and recommend additional options to enhance the dining experience.
  • Training & Development: Receive one-on-one training from experienced managers from day one. You will be coached continuously to hone your skills, with briefings before each service to ensure everyone is aligned with the restaurants high standards.
  • Adherence to Standards: Maintain and uphold the restaurant's service standards, consistently delivering an experience that matches the expectations of a 3AA Rosette restaurant.


Requirements:

  • Previous experience in hospitality, preferably in a fine dining or rosette-awarded establishment.
  • Transport: Due to the remote location of the stately home, candidates must have their own transport or a valid driving license.
  • Passion for Hospitality: You are an inquisitive and enthusiastic individual with a passion for customer service and hospitality.
  • Attention to Detail: You thrive in a meticulous and high-pressure environment, where attention to detail and the ability to anticipate guest needs is key.
  • Team Player: You work well as part of a team, ensuring seamless service and collaboration with colleagues to create an exceptional guest experience.


Benefits:

  • Competitive pay of £12.00 - £14.00 per hour
  • Extensive training and development opportunities
  • The opportunity to work in a prestigious and historic location
  • Flexible working hours with the possibility of full-time and part-time shifts
  • A supportive work environment with experienced managers


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