Advanced Technical Support Engineer
3 hours ago
NRG Resourcing Ltd is seeking a highly skilled 2nd Line Support Engineer to join their dynamic team.
In this exciting role, you will have the opportunity to develop your skills and advance your career in a thriving industry.
With a strong focus on customer satisfaction, you will work closely with clients to provide advanced technical support and troubleshoot complex issues.
Key Responsibilities:• Provide 2nd line technical support to clients across various industries, both remotely and onsite.
• Diagnose and resolve issues related to Microsoft 365, including Exchange Online, SharePoint, Teams, and OneDrive.
• Support, configure, and manage Microsoft Azure environments, including Virtual Machines, Azure Active Directory, and Networking.
• Perform software updates, patches, and system maintenance to optimise client environments.
• Maintain accurate documentation of client configurations and support tickets.
• Assist in the planning and delivery of IT projects, including cloud migrations and system upgrades.
• Provide expert advice and guidance on IT best practices to clients.
Requirements:- Proven experience in a 2nd Line IT Support role or similar.
- Strong knowledge of Microsoft 365 services (Exchange Online, SharePoint, Teams, etc.).
- Proficiency in Microsoft Azure administration, including managing virtual machines, storage, and networking.
- Solid understanding of Active Directory, Group Policy, and Windows Server environments.
- Familiarity with networking fundamentals (DNS, DHCP, VPN, firewalls).
A competitive salary ranging from £35,000 to £45,000 per annum, depending on experience, plus professional development opportunities and support for certifications.
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