Advanced Technical Support Engineer

3 hours ago


North East, United Kingdom NRG Resourcing Ltd Full time

NRG Resourcing Ltd is seeking a highly skilled 2nd Line Support Engineer to join their dynamic team.

In this exciting role, you will have the opportunity to develop your skills and advance your career in a thriving industry.

With a strong focus on customer satisfaction, you will work closely with clients to provide advanced technical support and troubleshoot complex issues.

Key Responsibilities:

• Provide 2nd line technical support to clients across various industries, both remotely and onsite.

• Diagnose and resolve issues related to Microsoft 365, including Exchange Online, SharePoint, Teams, and OneDrive.

• Support, configure, and manage Microsoft Azure environments, including Virtual Machines, Azure Active Directory, and Networking.

• Perform software updates, patches, and system maintenance to optimise client environments.

• Maintain accurate documentation of client configurations and support tickets.

• Assist in the planning and delivery of IT projects, including cloud migrations and system upgrades.

• Provide expert advice and guidance on IT best practices to clients.

Requirements:
  1. Proven experience in a 2nd Line IT Support role or similar.
  2. Strong knowledge of Microsoft 365 services (Exchange Online, SharePoint, Teams, etc.).
  3. Proficiency in Microsoft Azure administration, including managing virtual machines, storage, and networking.
  4. Solid understanding of Active Directory, Group Policy, and Windows Server environments.
  5. Familiarity with networking fundamentals (DNS, DHCP, VPN, firewalls).
Salary and Benefits:

A competitive salary ranging from £35,000 to £45,000 per annum, depending on experience, plus professional development opportunities and support for certifications.


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