Tour Operations Manager

6 days ago


Birmingham, Birmingham, United Kingdom Dream Travel by Cheryl Full time

We are seeking a motivated Tour Operations Manager to join our team at Dream Travel by Cheryl. As a key member of our operations team, you will be responsible for coordinating and managing tour operations, ensuring seamless delivery of travel experiences to our clients.

Our competitive salary package includes a base salary of $65,000 per year, plus benefits and opportunities for career growth.

About the Role:

This is an exciting opportunity for someone who is passionate about the travel industry and wants to work in a dynamic environment where no two days are ever the same.

The ideal candidate will have excellent organizational skills, attention to detail, and be able to work independently and as part of a team.

Key Responsibilities:

  • Itinerary Planning: Create customized travel itineraries based on clients' preferences, budget, and interests, ensuring a well-planned and memorable trip.
  • Documentation and Payments: Ensure all necessary travel documents, such as passports, visas, and travel insurance, are obtained and up-to-date.
  • Problem Resolution: Address any issues or concerns raised by clients during their travels, offering prompt assistance and resolving problems effectively to enhance customer satisfaction.
  • Vendor Management: Coordinate with airlines, hotels, car rental companies, and other vendors to confirm reservations, arrange special requests, and manage any changes or cancellations as needed.

Requirements:

  • Degree in Hospitality, Tourism, or related field.
  • Minimum 3 years of experience in the travel industry.
  • Excellent organizational and time management skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.


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