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Aftersales Department Head

2 months ago

Basingstoke, Hampshire, United Kingdom Jago Consultants Full time
Aftersales Manager Opportunity

We are seeking an experienced Aftersales Manager to lead our service department in the Hampshire area. As a key member of our team, you will be responsible for overseeing all aspects of service operations, ensuring exceptional customer satisfaction, and driving performance excellence.

Key Responsibilities:
  1. Oversee the day-to-day operations of the service department, ensuring seamless delivery of services to customers.
  2. Monitor and analyze customer satisfaction surveys, identifying areas for improvement and implementing targeted strategies to enhance customer experience.
  3. Lead and motivate a high-performing team, fostering a culture of excellence and continuous improvement.
  4. Develop and implement performance metrics, tracking progress against targets and budgets.
  5. Collaborate with cross-functional teams to identify opportunities for growth and improvement.
Requirements:
  1. Proven experience as a Service Manager or Aftersales Manager, with a track record of success in driving customer satisfaction and performance excellence.
  2. Strong leadership and communication skills, with the ability to inspire and motivate a team.

We offer a competitive package and opportunities for long-term career growth. If you are a motivated and results-driven professional looking for a new challenge, we encourage you to apply for this exciting opportunity.