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Corporate Sales and Customer Support Specialist

2 months ago

Colchester, Essex, United Kingdom Howden Full time
About Us

Howden is a global collective of skilled and dedicated professionals. Our mission is to redefine the insurance landscape through collaboration and innovation. With a workforce of 18,000 across more than 100 countries, we thrive on a culture that promotes unity and a limitless approach to challenges.

At Howden, our culture is our cornerstone. Employees are drawn to us for various reasons, but they remain because of our unique environment. Whether your focus is on work-life balance, career advancement, sustainability, or community engagement, you will find a community of like-minded individuals committed to making a difference.

We are currently seeking a Sales and Customer Support Specialist to join our successful Commercial Schemes division. This role is essential in delivering exceptional service to our clients.

This position is ideal for individuals eager to start their career in the industry, particularly those with a background in sales. You will manage new business inquiries within our specialized property team.

Key Responsibilities:
  • Transforming leads into opportunities while ensuring client needs are prioritized.
  • Building and nurturing relationships with Insurers, Introducers, and various divisions within the organization.
  • Achieving and surpassing individual and team targets related to revenue, conversion rates, and lead generation.
  • Understanding client challenges and providing innovative solutions.
  • Effectively negotiating and influencing both internally and externally to meet business goals.
  • Making informed technical decisions that benefit the client, team, and organization.
  • Following up with clients for necessary documentation and orders.
Required Knowledge:
  • At least 2 years of sales experience, preferably in New Business, with a solid understanding of sales and client service.
Essential Skills:
  • Customer-centric mindset, with experience in a telephony-based service environment.
  • Strong attention to detail and accuracy.
  • Ability to process tasks efficiently and effectively.
  • Proficient in prioritizing tasks and meeting deadlines.
  • Good literacy and numeracy skills.
Qualifications:
  • 5 GCSEs at grades A*-C, including Maths and English.
  • A-levels (desirable).
  • Cert CII (desirable).
What We Offer:

A career path defined by you. At Howden, we embrace diversity; there is no singular 'Howden type.' We seek individuals who resonate with our values:
  • Our achievements stem from those willing to explore new avenues.
  • We support one another through both everyday challenges and significant obstacles.
  • We are committed to making a positive impact both at work and in the wider community.
Reasonable Adjustments:

Howden is dedicated to providing reasonable accommodations to ensure our roles align with your needs. In addition to standard adjustments such as software and office setups, we can also offer flexible hours or hybrid working arrangements.

If you are intrigued by this opportunity but have concerns about its suitability, we encourage you to submit your application. If your profile aligns with the role's requirements, we will reach out to discuss any reasonable adjustments you may need.