Technology Support Lead
5 days ago
MCS Group is seeking an experienced Technology Support Lead to join their team in Northern Ireland.
Role Overview:The successful candidate will be responsible for managing a small team of Support Engineers and acting as a final point of escalation for the support team. This role offers a unique opportunity to drive success within the team and contribute to the company's growth.
Key Responsibilities:
- Manage a small team of Support Engineers to ensure seamless delivery of IT services.
- Act as a final point of escalation for the support team, providing guidance and support as needed.
- Collaborate with cross-functional teams to deliver new applications and services.
- Ensure all support calls and response times meet company standards.
To succeed in this role, you will need:
- Experience in a senior help desk or IT operations management role, with a strong technical background.
- Knowledge of virtualization, networking, firewalls, switching, and security technologies.
MCS Group is committed to offering a competitive package, including:
- A salary range of £42,000 - £62,000 per annum, depending on experience.
- A generous holiday allowance.
- A comprehensive benefits package, including healthcare cash plan.
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