Technology Support Lead

5 days ago


Belfast, United Kingdom MCS Group Full time

MCS Group is seeking an experienced Technology Support Lead to join their team in Northern Ireland.

Role Overview:

The successful candidate will be responsible for managing a small team of Support Engineers and acting as a final point of escalation for the support team. This role offers a unique opportunity to drive success within the team and contribute to the company's growth.

Key Responsibilities:

  • Manage a small team of Support Engineers to ensure seamless delivery of IT services.
  • Act as a final point of escalation for the support team, providing guidance and support as needed.
  • Collaborate with cross-functional teams to deliver new applications and services.
  • Ensure all support calls and response times meet company standards.
About You:

To succeed in this role, you will need:

  • Experience in a senior help desk or IT operations management role, with a strong technical background.
  • Knowledge of virtualization, networking, firewalls, switching, and security technologies.
What We Offer:

MCS Group is committed to offering a competitive package, including:

  • A salary range of £42,000 - £62,000 per annum, depending on experience.
  • A generous holiday allowance.
  • A comprehensive benefits package, including healthcare cash plan.


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