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Learning and Development Specialist
2 months ago
About the Role
We are seeking a highly motivated and experienced Learning and Development Specialist to join our team at Hays Travel. As a key member of our organization, you will be responsible for delivering exceptional learning experiences that inspire and engage our new colleagues.
Main Responsibilities
- Design and deliver engaging and motivational inductions and training programs that meet the needs of our new colleagues.
- Utilize a variety of instructional techniques to create a dynamic and inclusive learning environment.
- Evaluate the effectiveness of our current inductions and training sessions and suggest improvements.
- Research and develop engaging training content for both virtual and classroom delivery.
- Coach and develop colleagues during 1-2-1 support sessions.
- Effectively communicate and promote organizational changes.
- Demonstrate a high level of competency with department and company technology.
- Be able to self-reflect and identify areas for personal development.
- Liaise and build relationships with all areas of the business that impact our new colleagues.
- Exceptional time management, organizational skills, and attention to detail.
- Display a motivated 'can do' attitude and strive for excellence.
- Provide exceptional customer service at all times.
Competencies
- Attention to detail and high levels of accuracy.
- Excellent organizational and time management skills.
- Flexible to meet the needs of the business and willing to travel.
- Strong digital skills.
- Excellent coaching skills.
- Strong initiative to drive business objectives forward.
- Strong people skills, ability to adapt and build relationships.
Qualifications and Experience
- Previous training experience of classroom/remote delivery.
- Previous experience of working in the travel industry.
- Experience of coaching.
- Experience of GDS.
- Level 3+ qualification in Education and Training.
- Experience of working with people from diverse backgrounds.
About You
- Enthusiastic and proactive with the ability to work independently and as part of a team.
- Ability to build relationships effectively with all colleagues.
- A collaborative team player who thrives in a fast-paced environment.
- Assertive/confident classroom management techniques.
- Dedicated and eager to learn.
- Excellent verbal and written communication skills.
- Creative, resourceful, and problem-solving skills.
- Effective motivational skills and the ability to remain positive and professional at all times.
Our Values
Our SMILE values are embedded into our company and ensure our teams work strongly together.
At Hays Travel, we display these values at all times.
- Supportive
- Motivational
- Innovative
- Loyal
- Excellent
What it's like to work for us?
Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programs to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.
Of course, it's not all about work, we're very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.
