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Salesforce Senior Consultant

2 months ago

Edinburgh, Edinburgh, United Kingdom Trustpilot, Inc. Full time
Trustpilot Salesforce Administrator

We are seeking a highly skilled Salesforce Administrator to join our innovative team at Trustpilot, a leader in harnessing customer feedback to foster trust and transparency in businesses worldwide.

Key Responsibilities:
  • Optimize our CRM platform using deep understanding of Salesforce
  • Apply declarative change solutions to project delivery work
  • Experience with Salesforce automation tools such as Process Builder, Flow, and Workflow Rules
  • Provide technical support for escalated user and production issues
  • Provide mentoring & coaching to more junior Administrators for skills development
  • Create a collaborative and inclusive team environment to encourage knowledge sharing and continuous learning
  • Deploying change via CI/CD
  • Maintain Trustpilot system auditing evidence and documentation
  • Create and maintain users, roles, profiles, security settings, custom objects, and fields
  • Develop and maintain reports, dashboards, workflows, and other automation tools within Salesforce
  • Evaluate, install, and configure third-party applications from the AppExchange marketplace
Requirements:
  • Certified Advanced Administrator or Platform Developer 1
  • 3+ years of Salesforce Administration experience
  • Advanced knowledge of Salesforce configuration, customization, and integration
  • Experience with Lightning platform, Sales Cloud and Service Cloud
  • Advanced problem-solving, communication, and interpersonal skills
  • Bachelor's degree in computer science, Information Systems, or a related field
  • Comprehensive knowledge of APEX
What We Offer:
  • A range of flexible working options to dedicate time to what matters to you
  • Competitive compensation package + bonus
  • 25 days holiday per year, increasing to 28 days after 2 years of employment
  • Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
  • Rich learning and development opportunities are supported through the Trustpilot Academy, LinkedIn Learning, and Blinkist
  • Pension and life insurance, Health cash plan, online GP, 24/7 Employee Assistance Plan
  • Full access to Headspace, a popular mindfulness app to promote positive mental health
  • Paid parental leave
  • Season ticket loan and a cycle-to-work scheme
  • Central office location complete with all the snacks and refreshments you can ask for
  • Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
  • Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more