Chief Technology Officer

1 month ago

Manchester, United Kingdom The Hut Group Full time

We're a fast-growing, global technology group that specializes in taking brands directly to consumers. We're home to a portfolio of leading brands and sites, including Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all of which are powered by our fully integrated digital commerce ecosystem, THG Ingenuity.

Life at THG Beauty

We're home to market-leading websites like Lookfantastic, Skinstore, Dermstore, Cult Beauty, and the beauty subscription box brand Glossybox. Our portfolio of premium brands includes ESPA, Ameliorate, and Grow Gorgeous – all of which are loved and trusted by millions of fans worldwide. We also partner with a network of over 19,000 influencers to ensure brands reach their audience anywhere in the world.

Why Be a Head of Beauty Technology at THG?

As a Head of Beauty Technology, you'll play a crucial role in the global THG beauty technology development and utilization. You'll ensure we're progressing our technology offering versus the market, following best practice, and ensuring all relevant teams are making the best use of the technology we have and onboard.

Key Responsibilities:

  • Be an expert in the coordination and delivery of technology improvements and newness across THG beauty, aligned with strategic priorities for each business.
  • Collaborate with the Ecommerce Director, Managing Directors, and technology teams to understand and help prioritize the technology that receives resources across the year.
  • Close collaboration with the internal beauty technology team to ensure they're completely clear on beauty priorities which can be fully owned and delivered via this team, vs the central team, and where projects require collaboration between the teams.
  • Lead on improving processes between THG beauty and the central technology team to ensure we have a clear roadmap and regular lines of communication on key projects which require central support.
  • Revise the way we report upon technology, with a monthly update email/session to ensure all key stakeholders are clear on tech progress, next steps, and any current blockers to ensure there is shared accountability.
  • Lead on the identification of exciting new potential technology in the market which we should be looking to onboard or build in-house, with the focus on being the leading digital online beauty retailer.
  • Revise the current approach to measurement to ensure we always have a clear view of the costs associated with external technology and a running view on ROI by partner.
  • Develop upon the current global relationships in place across the THG beauty structure, ensuring all areas of the business feel supported and equally can collaborate on their requirements.
  • Develop the skills of the team – identifies individual training needs as well as encourages effective teamwork, KPI setting, and communicating clear goals/targets.
  • Motivate the team – gives recognition and praise, implementing incentives to drive performance within the team.

Requirements:

  • 7+ years of experience in Commercial/Product Management/Project Management roles in a D2C eCommerce environment, including considerable experience in a leadership role.
  • Significant proven experience building and developing a medium to large-sized team, including recruitment, performance management, and team health and culture building.
  • Appropriate competency with relevant tools and software (e.g. Excel Suite, Google Analytics, Tableau, Content Square) to allow for the governance of, and upskilling of the team.
Career Development

Continued development through our upskilling program that is delivered in partnership with an industry-leading training provider.

Benefits:

  • 25 days annual leave plus bank holidays.
  • Enhanced maternity and paternity pay, depending on length of service.
  • Wellbeing Support – access face-to-face and virtual appointments with our in-house GP, access our 24/7 Employee Assistance Programme (EAP) which is provided by Bupa, and save up to 12% on the cost of personal tech through our salary sacrifice scheme.
  • Up to 50% staff discount on THG brands.
  • THG is proud to be a Disability Confident Committed employer.
  • We're committed to creating a diverse and inclusive environment and hence welcome applications from all sections of the community.

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