Support Excellence Manager

3 weeks ago


Plymouth, Plymouth, United Kingdom Internetwork Expert Full time

Exceptional Support Opportunities

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We're Internetwork Expert, a pioneering company in the logistics industry, and we're hiring a talented Customer Service Executive to join our team As a key member of our support team, you'll have the chance to make a real impact on our customers' experiences.

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Your Key Responsibilities

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  • Provide top-notch customer service by resolving customer inquiries efficiently and effectively.
  • Analyse customer feedback and identify areas for improvement, implementing data-driven strategies to enhance our services.
  • Collaborate with cross-functional teams to develop and implement process enhancements, reducing contact volume and improving customer satisfaction.
  • Act as a primary point of contact for customers using our delivery services, ensuring seamless communication and resolution.
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What We're Looking For

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We need someone with:

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  • Outstanding organisational and time management skills, enabling them to meet targets and deadlines efficiently.
  • Familiarity with delivery services or logistics is beneficial but not mandatory.
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Our Benefits

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We offer a comprehensive package, including:

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  • 33 days annual leave (FTE), allowing for relaxation and rejuvenation.
  • Enhanced MAT and PAT pay, recognising your hard work and dedication.
  • A dynamic work environment where innovation and creativity thrive.
  • Opportunities for growth and development, empowering you to excel in your career.
  • A competitive salary of £26,000 - £27,000 per annum (FTE).


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