Retail Operations Leader
1 day ago
At M&S, we're pushing boundaries to lead the industry into a greener, speedier, more inspiring digital era. We're seeking a Commercial Strategy Manager to drive business growth and profitability through effective implementation of retail plans and delivery of key performance indicators (KPIs).
This is an exciting opportunity to join our team and contribute to our business transformation. If you're thrilled by the challenge of introducing innovative experiences to the retail world and surprising every single customer with reasons to shop in our stores and online, we'd love to hear from you.
As a Commercial Strategy Manager, you'll be responsible for driving profitable sales growth by supporting the delivery of the Retail Plan and Store KPIs. You'll also embed business transformation initiatives and drive change across the area, ensuring a safe and compliant store environment.
Key responsibilities include leading by example, role-modeling new digital ways of working and leadership behaviors, creating a multiskilled team with coaching and training opportunities, and using data and insight to enhance the customer experience and improve operations.
Requirements:- Proven ability to lead teams to deliver exceptional customer service and meet KPIs across the store.
- Effective culture creation, demonstrating digital leadership and modeling new behaviors.
- Strong understanding and up-to-date knowledge of commercial, visual, operational, and people processes and systems.
- Ability to utilize available data and MI to identify commercial, visual, cost savings, and customer opportunities to increase profit.
- Good level of digital capability and knowledge of all systems.
- Understanding of legal requirements within their area of accountability and the store.
- Knowledge of our people policies and managing performance within a team.
- Ability to build and maintain relationships with key stakeholders across the store and region.
£65,000 - £85,000 per annum, depending on location and experience.
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