Technical Leadership Role: Senior Manager, Client Technologies
2 weeks ago
As a global leader in high-tech filtration, Pall Corporation thrives on helping our customers solve their toughest challenges. Our products serve diverse, global customer needs across a wide range of applications to advance health, safety and environmentally responsible technologies.
The Senior Manager, Client Technologies - EMEA is a critical role that requires a combination of technical expertise, leadership skills and the ability to manage a team responsible for providing End User support services. Support requirements can include Desktop Management, infrastructure installations, conference room/collaboration management and interfacing with internal teams.
- Manage a team of 15 IT Professionals, supporting 2500 End Users, across 12 locations
- Fully manage and coordinate the deployment, maintenance, support and upgrade of all end user IT equipment, operating systems and applications, server and network infrastructure, and printing systems
- Align IT Support services with overall IT and organizational goals. This includes being a working technical manager supporting end users
- Ensure the team follows policies, procedures, and standards. Participate in policy deployment, compliance management and audit reviews
- Ensure users receive superior support services and the smooth onboarding of new resources in coordination with HR and other applicable stakeholders
This position is part of the Global IT Department and is an onsite role located at our Portsmouth, UK Sales and Services Headquarters. Current expectations would be to work onsite a minimum of 3 days per week.
Key Responsibilities:
- Implement and manage ITIL-based incident, problem and change management processes
- Mentor and coach others, building a cohesive team. Building the skills of your teams is critical and is done through performance management, conducting employee reviews and addressing personnel issues
Requirements:
- Bachelor/master's degree in computer science or the overall experience in the Information Technology profession
- ITIL Certification
We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.
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