Global IT Leader for Client Technologies

3 weeks ago

Portsmouth, Portsmouth, United Kingdom Pall Full time

Pall Corporation is a global leader in high-tech filtration, separation, and purification, thriving on helping our customers solve their toughest challenges. Our products serve diverse, global customer needs across a wide range of applications to advance health, safety and environmentally responsible technologies.

The Senior Manager, Client Technologies - EMEA role is a critical position that requires a combination of technical expertise, leadership skills and the ability to manage a team responsible for providing End User support services. Support requirements can include Desktop Management, infrastructure installations, conference room/collaboration management and interfacing with internal teams.

This position is part of the Global IT Department and is an onsite role located at our Portsmouth, UK Sales and Services Headquarters. Current expectations would be to work onsite a minimum of 3 days per week.

Key Responsibilities:

  • Manage a team of 15 IT Professionals, supporting 2500 End Users, across 12 locations
  • Fully manage and coordinate the deployment, maintenance, support and upgrade of all end user IT equipment, operating systems and applications, server and network infrastructure, and printing systems
  • Align IT Support services with overall IT and organizational goals, including being a working technical manager supporting end users
  • Ensure the team follows policies, procedures, and standards. Participate in policy deployment, compliance management and audit reviews
  • Ensure users receive superior support services and the smooth onboarding of new resources in coordination with HR and other applicable stakeholders
  • Experience supporting a production environment with a high degree of complexity. Comprehensive understanding of computer hardware and software technologies, including laptops, desktops, servers, firewalls, wireless access points, and switches
  • Strong communication skills and ability to build strong, effective partnerships with regional business leaders, other IT teams, support service vendors and suppliers, and able to influence complex situations
  • Experience implementing and managing ITIL-based incident, problem and change management processes (SLAs, KPIs, MIM)
  • Experience mentoring and coaching others, building a cohesive team through performance management, conducting employee reviews and addressing personnel issues
  • Ability to provide out-of-hours support, potentially during holidays and ability to travel
  • Bachelor/master's degree in computer science or overall experience in the Information Technology profession
  • ITIL Certification

At Danaher, we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.

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