Park Ambassador

2 weeks ago


Sheffield, Sheffield, United Kingdom Haven Holidays Full time
Customer Service Excellence

As a Customer Experience Representative at Haven Holidays, you will be the first point of contact for our guests and owners, providing a warm and welcoming experience that sets the tone for their stay.

Key Responsibilities:

- Meet and greet guests and owners at the main gate, ensuring a smooth and efficient arrival process.
- Check guests' passes and provide information on park facilities and services.
- Act as an information guide, delivering exceptional customer service and ensuring guests have a memorable experience.

What's in it for you?

- Free use of our leisure facilities, including swimming pool.
- Up to 50% discount off food on park and 20% discount in our shops.
- Opportunity to use our corporate box at the O2 Arena.
- Fantastic discounts with many national brands and retailers.
- 20% discount to you, your family, and friends across Haven and Warner Leisure Hotels.
- Reward and recognition schemes.
- Training and development opportunities, including fully funded qualifications.
- Fantastic health, mind, and money support programme.
- Enhanced family-friendly policies and pay (eligibility criteria applied).

Pay Rates: 16 to 17 £7.50, 18 to 20 £9.97, 21+ £11.44 per hour.

Experience and Qualifications:

You don't need experience to join our guest experience team. We will provide the training and support required to ensure you are great at what you do.

At Haven Holidays, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions, allowing our team members to be their authentic selves.

Working hours are on a rota over a 7-day period and could include evenings and weekends (depending on role). We aim to offer flexibility where we can, including full or part-time hours.

We are committed to diversity, equity, and inclusion and encourage applications from all backgrounds, communities, and industries. If you require any reasonable adjustments or flexibility, please let us know.

We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can.
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