IT Support Specialist

2 days ago


Wallasey, Wirral, United Kingdom Baltic Apprenticeships Full time

At Baltic Apprenticeships, we are committed to delivering high-quality education and training that sets our students up for success. Our IT Support Apprenticeship programme is designed to provide you with the skills and knowledge you need to excel in a dynamic and fast-paced environment.

">About the Role

We are seeking an enthusiastic and dedicated IT Support Apprentice to join our team at Holy Family Catholic Multi Academy Trust. As an IT Support Apprentice, you will work closely with our ICT team to support teaching, learning, and administration through effective IT services.

You will be responsible for providing technical support, troubleshooting hardware and software issues, and maintaining the school's network and system infrastructure. You will also have the opportunity to develop your skills and knowledge in areas such as network maintenance, classroom technology, and administrative support.

">Job Description
  • Provide technical support to staff and students, including troubleshooting hardware and software issues
  • Maintain the school's network and system infrastructure, including servers, switches, and wireless systems
  • Assist with educational platforms such as Microsoft Teams and Google Classroom
  • Manage inventory of ICT equipment and document processes and create user guides for staff and students

The successful candidate will have a genuine passion for IT and a commitment to pursuing a long-term career in the field. They will possess strong problem-solving skills, excellent communication and people skills, and the ability to explain technical issues to non-technical users.

">Requirements
  • Genuine passion for IT and a commitment to pursuing a long-term career in the field
  • Strong problem-solving skills with a proactive approach to learning
  • Excellent communication and people skills, with the ability to explain technical issues to non-technical users
  • Enthusiastic, adaptable, and able to work under pressure in a fast-paced environment
  • Grade 5/C in English and Grade 4/C in Maths

We offer a competitive salary of £12,480 per annum, plus benefits such as paid apprenticeship, cycle-to-work scheme, and opportunities for career progression. If you are a motivated and enthusiastic individual who is passionate about IT, we encourage you to apply for this exciting opportunity.



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