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Accounts Receivable Specialist

2 months ago

London, Greater London, United Kingdom Ecotricity Full time
About The Role

As a key member of Ecotricity's Transactional Finance team, this position is responsible for managing customer payments, including credit card, bank receipts, and direct debits. The successful candidate will ensure timely and accurate cash allocation, working closely with internal and external stakeholders to provide query support and deliver exceptional customer service.

Key Responsibilities
  • Post payments to customer accounts within agreed timescales
  • Deal with queries regarding customer payments from internal and external contacts
  • Provide cover for other Accounts Receivable Specialists in their absence
  • Process customer refunds
  • Work closely with staff in the finance and business teams to assist with ad-hoc queries
  • Perform other AR-related activities as requested by the Team Leader, Manager, or Head of Department
About You

The Accounts Receivable department is a fast-paced and high-volume environment, requiring a methodical approach, attention to detail, and the ability to remain calm under pressure. The ideal candidate will be a self-starter with excellent communication skills, numeracy, and literacy, able to work to daily deadlines as part of a close-knit team.

As an Accounts Receivable Specialist, you will be in contact with Ecotricity customers and other internal departments, requiring good communication skills and a focus on customer service. This role involves handling sensitive financial data, requiring someone who can demonstrate maturity, sensitivity, and discretion.

Requirements
  • Excellent communication skills (verbal & written), including English language
  • Excellent knowledge of MS Office software, particularly Excel and Word
  • Excellent level of numeracy and accuracy
  • Detail-oriented and self-motivated
  • Experience using billing systems such as Junifer, Workday, or SAP
  • Accurate data entry experience
  • Finance/Cash Allocation experience
  • Analytical mindset with the ability to identify root causes of problems
  • Ability to prioritize tasks and manage deadlines in a fast-moving environment
  • Ability to learn new tasks
  • Working knowledge of Pay As You Go activities
About Us

Ecotricity is Britain's greenest energy company, committed to changing the way energy is made and used in Britain. We use the money from our customers' bills to make clean, renewable energy ourselves, building windmills and sun parks in Britain. We're an equal opportunities employer and are committed to providing equality for all.