Customer Service Representative

4 days ago


Fort William, Highland, United Kingdom Page Personnel Full time

We are seeking a skilled Customer Service Specialist to provide exceptional support to clients.

About the Role
  • The ideal candidate will have high emotional intelligence and excellent communication skills, ensuring a welcoming and professional service to all inbound enquiries.
  • They will be responsible for first contact and engagement, nurturing leads through follow-up communication and ensuring consistent engagement until they are ready for referral, admission, or alternative support.

Key Responsibilities

  • First Contact and Engagement:
    • Act as the first point of contact for all inbound enquiries, offering a professional service and providing clear information about our services.
    • Nurture leads through regular communication, ensuring consistent engagement and building strong relationships with clients.
  • Referral and Admissions Support:
    • Pre-screen all cases to assess the individual's eligibility for treatment before handing them over to the Admissions Department.
    • Refer individuals to appropriate alternative treatment providers, following established protocols and ensuring compassionate care throughout.
    • Coordinate with the Referrer Relations team on Private Medical Insurance matters to ensure accurate and comprehensive support.
  • Sales and Customer Service:
    • The successful candidate will have proven experience in sales or customer service, with an ability to convert enquiries into action through effective lead nurturing and engagement.
    • Proficiency in CRM systems, Microsoft Office, and telephonic systems used in customer service or admissions environments is essential.

About Us

Page Personnel is a leading recruitment agency specializing in temporary and permanent staffing solutions. We pride ourselves on delivering exceptional service and supporting our clients' success.

What We Offer

  • A competitive salary: $65,000 - $80,000 per annum, depending on experience.
  • A comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.
  • Ongoing training and development opportunities to enhance your skills and career prospects.


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