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Community Engagement Manager

2 months ago


London, Greater London, United Kingdom Media Search Inc. Full time

Job Summary:

We are seeking a highly skilled Community Membership Manager to join our team at Media Search Inc. as a key member of our Membership Department.

About the Role:

The Community Membership Manager will play a vital role in driving membership growth, retention, and engagement across our global membership base.

Key Responsibilities:

  • Membership Growth and Retention: Develop and implement strategies to increase membership numbers and improve retention rates.
  • Community Building and Engagement: Create and execute outreach programs to foster membership engagement and build strong relationships with members.
  • Event Planning and Management: Organize and manage membership events, conferences, and webinars to enhance member experience and drive engagement.
  • Communication and Support: Provide exceptional customer service, respond to member inquiries, and offer support to resolve any issues.
  • Collaboration and Partnerships: Work closely with internal teams, including marketing, sales, and customer success, to ensure seamless execution of membership programs.
  • Reporting and Analysis: Track and analyze membership metrics, providing insights to inform business decisions and drive growth.
  • Continuous Improvement: Stay up-to-date with industry trends, best practices, and emerging technologies to continuously improve membership programs and services.

Requirements:

  • Proven experience in membership management, community building, or a related field.
  • Excellent communication, interpersonal, and project management skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong analytical and problem-solving skills.
  • Proficiency in Microsoft Office and Google Suite.
  • Knowledge of membership management software and tools.

What We Offer:

  • A competitive salary and bonus structure.
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

How to Apply:

Please submit your resume and a cover letter outlining your experience and qualifications for this role.