IT Support Specialist

2 weeks ago

Rotherham, Rotherham, United Kingdom WEC Group Ltd Full time

About the Role:

We are looking for an experienced IT Support Analyst to join our onsite IT Department. As an IT Support Specialist, you will be responsible for providing IT Support services to our site (c400+ users) in a mixed service desk / face to face environment; resolving technical problems from site employees, which will include all PC's, servers and networks.

Your Key Responsibilities:

  • Provide support to desktop PC's, laptops, printers, phones, hardware and software
  • Provide 1st (20%), 2nd (70%) and 3rd (10%) support to all users on site
  • Prioritising and monitoring IT issues
  • Oversee installation, configuration, maintenance, repair, troubleshooting and upgrade of hardware and software systems
  • Liaise with 3rd parties, service providers, suppliers and contractors to ensure that faults, requests, queries and complaints are dealt with promptly and efficiently
  • Ensure that network services and protocols including DHCP, DNS and Active Directory are functioning optimally
  • Maintain internet firewall, web filtering engine and e-mail content control systems in order to ensure that access to inappropriate material is minimised and the risk of intrusion of the network is minimised
  • Maintain backup, virus protection and disaster recover policies
  • Provide clear communication, updates and translation to non-technical employees
  • Identify suitable products, solutions, suppliers and contractors for projects and obtain quotes to draw up detailed comparisons

About You:

  • Experience in a similar Manufacturing, Engineering or Production environment
  • Experience of Microsoft Office and Office 365 products; Windows 10, 11 and Windows server 2016, 2019
  • Ability to translate complex technical issues to a non-technical audience
  • Due to the nature of our Manufacturing facility, there will be requirements to work outside of "normal" business hours
  • A flexible approach to be able to adapt to changing and challenging requirements
  • Excellent interpersonal and communication skills with the ability to communicate at all levels
  • Ability to remain focused on Quality and consistently reiterate its importance to others
  • Strong problem-solving skills and the ability to generate innovative concepts and ideas
  • Hands on, practical experience with:
  • Active Directory
  • MS Group Policy
  • Hyper-V
  • SQL Service
  • Neptune Rapid Development Platform
  • TCP/IP, DNS, DHCP, LAN, WAN, VoIP, VLAN
  • Firewalls and Routers (Watchguard), Network Infrastructure (Cisco Meraki)

Company Benefits:

  • A culture of shared values, goals, attitudes and business growth
  • Competitive salary
  • Night attendance allowance
  • 33 days holiday (including statutory Public Holidays)
  • Secure onsite free parking
  • Life Assurance plan (Death in Service)
  • Monthly Prize Draw
  • Company pension plan
  • Reduce gym membership
  • Healthcare Scheme
  • Colleague Referral Programme: we pay you for successfully referring people to join our team
  • Companywide initiatives to share in our future success
  • A blend of training to support your career development

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