IT Support Specialist
3 weeks ago
About the Role
We are seeking an experienced IT Support Specialist to join our onsite IT Department at WEC Group Ltd. The successful candidate will be responsible for providing IT Support services to our manufacturing site, resolving technical problems, and ensuring the smooth operation of our IT systems.
Key Responsibilities
- Provide support to desktop PCs, laptops, printers, phones, hardware, and software
- Prioritize and monitor IT issues
- Oversee installation, configuration, maintenance, repair, troubleshooting, and upgrade of hardware and software systems
- Liaise with 3rd parties to ensure prompt and efficient resolution of faults, requests, queries, and complaints
- Ensure network services and protocols are functioning optimally
- Maintain internet firewall, web filtering engine, and email content control systems
- Maintain backup, virus protection, and disaster recovery policies
- Provide clear communication, updates, and translation to non-technical employees
About You
- Experience in a similar manufacturing, engineering, or production environment
- Experience of Microsoft Office and Office 365 products; Windows 10, 11, and Windows Server 2016, 2019
- Ability to translate complex technical issues to a non-technical audience
- Flexible approach to adapt to changing and challenging requirements
- Excellent interpersonal and communication skills
- Ability to remain focused on Quality and consistently reiterate its importance to others
- Strong problem-solving skills and ability to generate innovative concepts and ideas
Company Benefits
- A culture of shared values, goals, attitudes, and business growth
- Competitive salary
- Night attendance allowance
- 33 days holiday (including statutory Public Holidays)
- Secure onsite free parking
- Life Assurance plan (Death in Service)
- Monthly Prize Draw
- Company pension plan
- Reduce gym membership
- Healthcare Scheme
- Colleague Referral Programme
- Companywide initiatives to share in our future success
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