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Patient Care Coordinator
2 months ago
About CHEC
CHEC is an independent service provider specializing in Ophthalmology and Endoscopy services, supporting the NHS. We are an established group of hospitals and community clinics across the UK, providing end-to-end care for our patients through NHS partnerships.
Our Core Values
We uphold five core values that ensure a pleasant experience for all: Caring, Passionate, Togetherness, Listening, and Focus. These values are naturally expected of all our colleagues at CHEC.
Job Responsibilities
We are seeking a Patient Care Coordinator who can:
- Support patients and be the first point of contact
- Maintain high standards of patient care at all times, responding sensitively to patients who are emotional and/or distressed
- Provide advice to patients about the services we provide, which are available to them
- Use communication skills, including empathy, tact, and reassurance, in handling all calls
- Maintain a robust approach to data quality and patient confidentiality
Person Specification
We are looking for someone with:
- A natural ability to empathize with patients and demonstrate a genuine care
- Good communication and strong interpersonal skills
- Excellent telephone manner
- Excellent organizational skills and attention to detail
- High proficiency in Microsoft Office and other systems
- The ability to learn and adapt to new internal systems
- Self-motivation and the ability to prioritize and schedule work independently
