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Chef de brigade H/F

1 month ago

London, Greater London, United Kingdom Accor Hotels Full time
Présentation du poste

Mercure Paris CDG Airport & Convention, hôtel 4*, recherche un(e) Chef de brigade H/F pour renforcer son équipe de réception.

Missions
  • Préparer les arrivées, check-in, check-out, sécuriser le chiffre d'affaires, répondre aux appels téléphoniques et prendre ponctuellement les réservations.
  • Gérer les remarques et réclamations du client.
  • Superviser et coordonner les activités du personnel de la réception.
  • Transmettre les informations nécessaires aux autres services.
  • Respecter les procédures en matière de facturation et d'encaissement.
  • Contrôler les encaissements et s'assurer de la sécurisation des données.
  • Être impliqué(e) dans la commercialisation des différentes prestations de l'hôtel et du programme de fidélité du Groupe.
Compétences requises
  • Être à l'aise pour assurer un management de proximité et accompagner les équipes.
  • Être reconnu(e) pour ses capacités organisationnelles.
  • Être passionné(e) par la relation client et l'hospitalité.
  • Être à la recherche d'un nouveau challenge.
  • Parler couramment anglais et maîtriser éventuellement une seconde langue.
Avantages
  • Indemnité compensatrice de nourriture.
  • Remboursement transport.
  • Prime intéressement collectif et participation.
  • Carte ALL Heartist.