Implementation Delivery Specialist
2 weeks ago
Discover the benefits of joining our team as an Implementation Delivery Support Specialist.
- Competitive Salary: Enjoy a basic salary of 30k per annum.
- Remote Work Opportunity: Work from the comfort of your own home or office.
- Standard Working Hours: Monday to Friday, 9am-5.30pm.
- Exciting Company Growth: Join a fast-paced SaaS Health Technology Business at an exciting time of expansion.
- Career Advancement: Clear career path opportunities as the company continues to grow.
- Excellent Training: Receive comprehensive training to support your success.
- Pivotal Role: Take on a pivotal role, reporting to the Technical Delivery Lead.
- Client Implementation Success: Ensure client implementation success through understanding of client and solution.
- Rewarding Blend: Enjoy a rewarding blend of requirement gathering, project planning, and client implementation.
- Generous Benefits: 25 days holiday, pension, cycle scheme, and a genuine focus on work-life balance.
As an Implementation Delivery Support Specialist, your key responsibilities will include:
- Collaborate with the Project Manager, Data Specialist, and/or Development Specialist to obtain customer implementation requirements.
- Understand customer business processes and operational challenges, and translate this into a proposed solution.
- Document and agree requirements, working with relevant teams to ensure timely delivery.
- Work with the Project Manager to detail the implementation project plan.
Your implementation responsibilities may include:
- System configuration, including setup of customer environments.
- Configuration of required access roles, permissions, templates, and workflows.
- Deliver or oversee the delivery of the required implementation.
- Ensure the implementation is tested and meets customer requirements.
- Escalate any risks or issues to the delivery team.
- Deliver training to customer system users and offer guidance as needed.
- Raise any identified system issues with the Technical Delivery Lead/Customer Success.
- Hand over completed delivery to the Support team as appropriate.
We are looking for individuals with:
- A good understanding and interest in IT principles and applications.
- Analytical and logically minded.
- Solid problem-solving skills.
- Diligence and attention to detail.
- Good time management skills.
- Excellent communication skills, confident in asking questions and raising issues as they occur.
- Comfortable challenging or putting forward alternative solutions or approaches.
While not essential, experience in the following areas would be beneficial:
- An understanding of and/or experience using JavaScript.
- Experience using HTML and Visual Studio Code.
- Experience using Word to create documents with tables and mail merge skills.
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