Technical Service Professional

2 weeks ago


London, Greater London, United Kingdom Global Draw Limited Full time
Job Summary
We are seeking a skilled Field Service Technician to join our team in Camden, London. As a Technical Service Professional, you will be responsible for ensuring our customers receive exceptional service standards while providing training and support as needed.

About the Role
This is a 40-hour per week position with a rolling 5-day working pattern. You will be provided with a company van, mobile phone, and tablet, along with all necessary equipment and tools. Our ideal candidate has previous experience in a technical role, ideally within the gaming or electronics field, and possesses strong customer service skills, clear communication skills, and good time management abilities.

Key Responsibilities
• Ensure all new shop installations meet the highest standards.
• Coordinate and supervise the removal of equipment from customer premises.
• Maintain excellent customer relationships and provide basic operating procedures and event instruction as needed.
• Conduct regular shop visits and maintenance as instructed by your Line Manager.
• Log any concerns, incidents, and feedback from customers.

Benefits
As a member of our team, you will receive first-class training, support, and career development opportunities, along with a competitive salary of £26,300 (£25,000 basic + £1,300 shift allowance) and additional benefits and company bonus.

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