Living Well Team Administrator
3 weeks ago
As a key member of the Living Well Team, you will provide administrative support to ensure the smooth operation of the service. Your role will involve managing referrals, maintaining accurate records, and providing excellent customer service to patients and staff.
Main Duties- Manage referrals and enquiries received by the team, ensuring timely and effective responses.
- Maintain accurate records on PARIS and other relevant information systems, adhering to confidentiality and data protection policies.
- Collate relevant information to enable effective management of referrals and enquiries.
- Facilitate the day-to-day functioning of the team, including organizing and attending Multi-Disciplinary Team (MDT) meetings and actioning outcomes.
- Contribute to the review and improvement of administrative processes within the Living Well Team.
- Perform general clerical duties, including information gathering, filing, scanning, and photocopying documents.
- Deal with difficult telephone enquiries and provide advice in a diplomatic and sensitive manner.
- Work closely with the manager and team members to achieve service goals.
Pennine Care NHS FT is committed to providing high-quality healthcare services to our community. As a member of our team, you will have the opportunity to make a positive impact on the lives of our patients and staff.
Person Specification- GCSE in English and Mathematics or equivalent.
- NVQ 3 or equivalent level in a relevant field.
- Significant administrative experience in a similar environment.
- Understanding of administrative processes, confidentiality, and data protection policies.
- Ability to utilise a range of IT programmes, work flexibly, and prioritise workload.
- Good verbal and written communication skills, ability to communicate with service users, and work as part of a team.
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