Operations Manager

4 weeks ago


Swindon, Swindon, United Kingdom Amazon UK Services Ltd. Full time

About the Role

As an Area Manager at Amazon UK Services Ltd., you will be responsible for leading a team that ensures the smooth operation of our Fulfilment Centres. This key role is crucial in maintaining the high standards of customer service and efficiency that Amazon is known for.

Key Responsibilities

  • Create and drive a culture of safety and wellbeing within the team
  • Analyse and implement changes to maintain quality and productivity
  • Oversee projects to streamline processes and improve customer service
  • Work collaboratively with management-level colleagues to standardise shift practices

A Day in the Life

You will work on a shift pattern at one of our Fulfilment Centres, ensuring that it runs as efficiently as possible. Your main focus will be to own and drive a culture of safety, uphold quality and shift performance standards, and oversee process improvements within your area.

About the Team

The Customer Fulfilment team is the backbone of Amazon's operations, handling over 1.5 million orders every day. We are a dynamic and fast-paced team that is always looking for ways to improve and innovate. With the help of emerging technology, we are constantly seeking new ways to offer a bigger, better product range – delivered quickly and affordably.

Requirements

  • A bachelor's degree
  • Relevant experience in people management
  • Relevant experience in using data or anecdotal evidence to influence business decisions
  • High proficiency in English language

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