Department Head Supervisor

2 days ago


North Walsham, Norfolk, United Kingdom Serco Limited Full time

As a key member of the Serco Limited team, you will play a vital role in ensuring the delivery of exceptional facilities services to our clients.

The successful candidate will be responsible for managing a team of frontline staff, providing operational leadership and guidance to ensure the smooth running of day-to-day activities.

You will be accountable for maintaining high standards of customer service, adhering to health and safety regulations, and driving continuous improvement initiatives within the service area.

This is an exciting opportunity for a motivated and experienced professional to join our team and contribute to delivering outstanding results in a dynamic and fast-paced environment.

Key Responsibilities:

  • Manage and lead a team of frontline staff to deliver high-quality facilities services
  • Develop and implement effective operational procedures to drive efficiency and improve performance
  • Collaborate with stakeholders to identify and resolve issues, improving customer satisfaction and loyalty
  • Monitor and analyze data to inform business decisions and drive continuous improvement
  • Act as a liaison between teams and departments to facilitate effective communication and collaboration

Requirements:

  • Strong leadership and management skills, with experience in facilities management or a related field
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and stakeholders
  • Proven track record of delivering high-quality results in a fast-paced environment
  • Able to work independently and as part of a team, with a flexible and adaptable approach
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions

What We Offer:

  • A competitive salary of £13.57 per hour, plus additional benefits and perks
  • Ongoing training and development opportunities to enhance your skills and knowledge
  • A collaborative and supportive team environment, with opportunities for growth and progression
  • A comprehensive range of employee benefits, including pension scheme, wellbeing initiatives, and more


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