Workplace Onsite Technical Specialist
3 weeks ago
About the Role
We are seeking an experienced Onsite Engineer to join our End User Experience (EUE) department, supporting a diverse range of high-profile clients in our extensive portfolio. As an Onsite Engineer, you will be responsible for resolving technical issues, completing assigned works within allocated timeframes, and proactively communicating with Level 3 teams to highlight major issues.
Your Responsibilities
- Resolve technical issues for laptop/desktop hardware, networks, printers, and other IT equipment.
- Complete assigned works within allocated timeframes, ensuring timely delivery of services.
- Undertake NSR tasks to agreed timescales, maintaining high levels of productivity and efficiency.
- Proactively communicate and coordinate with Level 3 teams to highlight major issues, ensuring seamless collaboration and resolution.
Your Skills and Experience
- An in-depth knowledge and good understanding of Microsoft Windows OS (Windows 11 & Windows 10), including build, configuration, and registry settings.
- A level of proficiency in Microsoft Office, with the ability to work efficiently in a fast-paced environment.
- Basic level understanding in SCCM/Active Directory and a working knowledge of IT service models.
- Networks experience, including an understanding of LAN/WAN/vLAN and Wi-Fi technologies, DHCP, DNS/WINS, PXE, and VPN/remote connectivity.
- An appreciation of the Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools, and general etiquette.
- Computer peripherals, including but not limited to printers (including MFDs), display screens, docking stations, port replicators, cameras, and scanners.
Security Clearance
To be successfully appointed to this role, it is a requirement to obtain SC clearance. The successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.
About Capgemini
At Capgemini, we pride ourselves on our people because we know they are the heart of what we do. We strive for equity, diversity, and inclusion, creating an inclusive and welcoming environment for everyone. We have built a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs, and industry experts. A powerful source of energy that drives us all to find new ways technology can help us reimagine what's possible.
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