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Client Support Specialist

2 months ago

Penrith, Cumbria, United Kingdom NXT Recruitment LTD Full time

Client Care Administrator

**Job Summary:**

We are seeking a highly skilled Client Care Administrator to join our dynamic team within the financial services industry. As a key point of contact, you will provide exceptional support to our clients, handling inquiries, issues, and concerns in a professional and courteous manner.

**Key Responsibilities:**

* Provide timely and effective support to clients, responding to their queries and concerns in a professional and respectful manner
* Liaise with financial advisors to resolve client issues and concerns
* Communicate with customers on financial matters, providing clear and concise information
* Answer phone calls and forward them to relevant personnel, as well as make calls to customers and clients
* Work in a regulated environment, adhering to industry regulations and guidelines
* Handle sensitive situations and vulnerable customers with empathy and professionalism

**Requirements:**

* Ability to handle sensitive information with discretion and confidentiality
* Excellent problem-solving and conflict resolution skills
* Strong organizational and attention to detail skills
* Previous customer service experience in a regulated environment

**What We Offer:**

* A dynamic and innovative work environment
* Opportunities for professional growth and development
* A competitive salary and benefits package

**How to Apply:**

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, please submit your application today.