Application Support Technician
3 weeks ago
We are seeking an Application Support Technician to join our team at Michael Page (UK). The successful candidate will provide technical support to clients, investigate tickets/incidents, and resolve issues within Service Level Agreements (SLA).
The ideal candidate will have a strong background in IT Technical Support, with experience of working in a fast-paced environment and meeting deadlines.
Key Responsibilities:- Investigate all tickets reported to the IT helpdesk and provide effective technical support to clients.
- Provide 1st to 2nd line support, investigate tickets/incidents and resolve issues within SLA.
- Process incoming technical product queries via telephone, email, and cloud-based customer support software.
- Proven track record in an IT Technical Support/helpdesk environment.
- Strong background in IT Technical Support.
- Experience of working in a fast-paced environment and meeting deadlines.
- Competitive salary: £45,000 - £60,000 per annum, depending on experience.
- Comprehensive benefits package - company pension scheme, private healthcare, EV car leasing scheme + much more.
- Quarterly bonus up to 10% after probation.
- Ongoing progression and training available.
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