Assistant Store Manager
3 weeks ago
Job Summary:
We are seeking a highly motivated and experienced Assistant Store Manager to join our team at Wineflair. As a key member of our retail sales team, you will be responsible for promoting and delivering exceptional customer service, maximizing branch profitability, and implementing long-term strategies.
Key Responsibilities:
* Provide efficient and friendly customer service, ensuring customers are served as quickly as possible
* Assist the Store Manager in planning for busy periods and meeting customer arrival patterns
* Develop and share product knowledge with staff and customers
* Ensure the store layout and appearance is appealing to customers
* Maintain a professional appearance and adhere to company dress code
Staffing and Training:
* Work unaccompanied and use your own initiative
* Assist the Store Manager in ensuring staff receive full training
* Be fully conversant with routine operational tasks, such as banking, ordering, and stock control
Merchandising and Deliveries:
* Ensure new stock is placed on shop floors and shelves as per the floor plan
* Remove excess stock from prime locations and store in back areas
* Update POS materials and download new promotions information daily
Administration and Accounting:
* Complete site paperwork and accounts accurately and promptly
* Calculate and reconcile wages sheets, recording hours of employment
* Manage and record petty cash levels, banking, and lodgements
Sales and Marketing:
* Increase sales of all products by promoting customer loyalty and new business
* Merchandise products in an appealing way to capture customer attention
* Ensure staff and customers are aware of in-store promotions and special offers
Availability:
* Attend meetings and management development/training programs as required
* Perform key holding duties and work alternative shifts as needed
* Be flexible in availability to cover absenteeism and work extra hours
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